Support

Answers to common questions about booking, studio setup, and running your studio site.

How do I book a class?

Open your studio's website, pick a class from the schedule, and complete checkout. You'll receive a confirmation once the booking is approved.

Can I cancel a booking?

Yes. You can cancel a booking from your Sessions page. Cancellation policies vary — please review the terms before cancelling, as charges may apply depending on how close to the session date you cancel.

How do I set up my studio website?

Sign in as a studio, open Online Store or the Website builder, customize your pages, then publish when you're ready to go live.

What if I have a billing or payment issue?

If a payment wasn't credited or you have a billing question, please chat with us using the button in your dashboard. Include your transaction reference number so we can resolve it quickly.

How do studios get paid for bookings?

Each studio connects its own payment account and receives booking payments directly. StudioVault does not hold funds on your behalf.

Is my personal information safe?

Yes. We take privacy seriously. Your data is protected and never sold to third parties. See our Privacy Policy for full details.

Still need help?

Use the chat button in your dashboard or email support.