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Terms of Service

StudioVault: Partner Cancellation Policy

1. The 24-Hour Cancellation Rule

Partners are expected to honour confirmed bookings. Any session cancelled less than 24 hours before the scheduled start time is considered a "Late Cancellation". Each studio sets and enforces its own cancellation policy for its clients.

2. Instructor-Initiated Late Cancellations

If an Instructor cancels a confirmed booking within the 24-hour window:

  • The Client is entitled to a full refund, processed by the studio through its own payment provider.
  • Compensation for the studio's lost rental time is arranged directly between the Instructor and the Studio.

3. Studio-Initiated Late Cancellations

If a Studio cancels a confirmed booking within the 24-hour window (e.g., due to equipment failure or double-booking):

  • The Client is entitled to a full refund, processed by the studio through its own payment provider.
  • Any compensation owed to the Instructor for lost income is arranged directly with the Studio.
  • Note: Accumulating 3 Late Cancellations within a 30-day period may result in the temporary suspension of the Studio's account.

4. Payments & Refunds

StudioVault is a website and studio-management platform. It does not process, hold, or settle payments. Each studio connects its own payment account and is solely responsible for collecting payments and issuing refunds under its published policy.

Studio Payments

Checkout and refunds are handled by the studio through its own connected payment provider.

Billing Questions

For any charge or refund question, contact the studio directly, then reach out to support if you need help resolving it.

Need help?

If you believe a charge is incorrect, contact the studio first. Our team can help you reach a resolution.

Contact Support

Last updated: September 11, 2026.